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Mandatory 10-Digit Dialing Becomes Effective on October 24, 2021 for Multiple States/Area Codes 

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in your area code, mandatory 10-digit local dialing will be implemented.  If your area code is included in the list you will need to dial the area code for all local calls starting on October 24, 2021. 

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?

Anyone with a telephone number from your area code will need to make a change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?

What will you need to do?

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call Jackson Energy Authority at 731-422-7500 or access www.jaxenergy.com for more information.  You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.


Resources

FCC Consumer Guide for 10-Digit Dialing National NANPA - List of States/Area Codes Affected
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