Why Choose Us?

Our Fiber Optic Network

• Jackson Energy Authority set out to build a unique broadband network, owned by the community, to deliver an extraordinary level of service and value to customers. We call this service EPlus Broadband.
• Serving fiber broadband in Jackson since 2004, we built one of the nation’s largest, most advanced fiber optic networks to provide high-quality services to residents and businesses.
• Our 100% fiber optic network offers the reliability and bandwidth to support the rapidly expanding connectivity needs of your home or business well into the future.  

Locally and Nationally Recognized

• Member of the Fiber Broadband Association. 
• Member of the Tennessee Fiber Optic Communities.
• Award-winning services on a nationally recognized network
  • 12 Years of Jackson Sun Readers’ Choice Awards including 2019 Best Cable TV, Best Internet, and Best Home Phone.
  • CFX CableFax Top OPS Awards – 2017 Independent Project Launch of the Year
  • US Ignite 2016 Designated Smart Gigabit Community
  • 2013 Fiber to the Home Council Chairman’s Award
  • 2007 Utilities Telecom Council Apex Award – Excellence and Innovation in Communications for the Public Good
  • Broadband Properties 2005 Best Public Utility Fiber Network

Local Choice

• Jackson Energy Authority has served utilities in Jackson, TN for over 60 years. We’ve grown through the years adding services to meet the needs of our community.
• In addition to utilities, we offer flexible, cost-efficient EPlus Broadband services. Whether you need one service or more, we can work with you to build the package that best suits your needs.
• We’re a proud part of our community and believe staying connected creates a better place to live and work, for now and the future.

Convenience

• Contact Us: Our friendly customer service representatives will be happy to assist you.
• We have two conveniently located Customer Centers in Jackson, TN.
  • 351 Dr. Martin Luther King Jr. Dr., Jackson TN 38301
  • 2030 Pleasant Plains Extended, Jackson TN 38305

One Thing You Can Count On

• Every day it’s our mission to provide exceptional broadband services that create value for our customers and community. That’s why we’re committed to exceeding your expectations with the most knowledgeable, highly-skilled and customer-focused workforce available.
• You can count on local, quality customer service from people who care.
• We offer experienced and dedicated support. Plus, we are available 24/7 for emergencies.