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Learning Center

Welcome to the EPlus Broadband Learning Center! Search or browse topics to learn more about our cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​



Residential

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JEA Text Alerts

Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.

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New Self Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant grocery stores in Jackson. Check them out.

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Safe & Secure WiFi

Learn about safe and secured devices, worry-free browsing and no advertisements with Home Area Network.

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Settings & Controls

Explore parental controls and guest access through HomePass® with unparalleled capabilities.

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Whole Home Coverage

Achieve fast, reliable, consistent Internet throughout your home with Home Area Network and Plume Adaptive WiFi™

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About Home Area Network

Learn about Home Area Network and the equipment needed to get started for WiFi connectivity in your home.

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HBO Max

The HBO you know and love - now with the HBO Max app. Stream everything on HBO + even more amazing shows and movies. Free with your current HBO subscription.

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Local Restaurants Carryout/Drive Thru

Check out these restaurants that are still open and available for orders by carryout or drive thru.

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Free Previews!

Learn more about Free Previews available now with EPlus Broadband cable service. 

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Our Story

Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.

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Services Offered - Residential

Cable, Internet and Telephone services available for your home.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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How to Read Your Bill

View a sample bill with broadband services and descriptions.

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Equipment Specs

Keeping your computer and devices updated is important for optimal Internet performance.

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Max Speeds

Helpful tips to maximize your EPlus Broadband internet speed.

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Battery Backup

We provide a FREE 8-hr battery backup for EPlus Broadband telephone service.

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Telephone Service

Learn more about the features included with your home telephone service.

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Home Internet Speeds

Learn about our fiber-fast speeds: 60 Mbps to 1000 Mbps.

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Fiber-to-the-home

The EPlus Broadband network is a glass fiber network offering higher bandwidth.

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Email Accounts

Learn more about EPlus.net email included FREE with your Home Internet subscription.

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EPlusTV 6 – Lens of the Community.

Channel 6, and 206HD features exclusive local programming all about our community.

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TV Everywhere

Access more TV content even on-the-go with Watch TV Everywhere!

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4K

Available with TiVo service, 4K channels bring a much higher resolution video experience.

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Equipment

Learn more about converter boxes, Remotes and more.

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TiVo® VU-IT! OnDemand

Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.

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VU-IT! App powered by TiVo®

Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.

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TiVo® Smart Home Compatibility

Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.

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TiVo® DVR & OnePass™

TiVo DVR with 6 tuners and 150 hours of HD recording is your ticket to limitless entertainment. Record now or setup a OnePass to record a series.

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TiVo® Video Apps

Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.

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TiVo® Multi-Screen Experience

Easily stream or transfer shows to your iPad or other mobile device using the VU-IT app! Watch, download, schedule recordings and browse listings on the go.

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TiVo® Voice Control Remote

Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.

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About TiVo®

Learn about the TiVo experience and the equipment needed to get started with total control of the TV programming you love!

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Pay-Per-View & Sports Packages

Check out sports, movies and events to add to your cable package.

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Premiums

Learn more about HBO, Cinemax, Showtime, Starz, EPIX, and TV Japan premium channels.

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.


Business

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JEA Text Alerts

Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.

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New Self Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant grocery stores in Jackson. Check them out.

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Local Restaurants Carryout/Drive Thru

Check out these restaurants that are still open and available for orders by carryout or drive thru.

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Our Story

Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.

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Services Offered - Business

Cable, Internet, Telephone and Hosted PBX services available for your home.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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How to Read Your Bill

View a sample bill with broadband services and descriptions.

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PRI

Primary Rate Interface service provides a wide range of flexibility with your phone service.

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Business Lines

Telephone service designed with your business in mind including best-in-class features.

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Our Facility

Learn about our state-of-the-art control center offering reliable services.

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Business Internet Speeds

Learn more about our fiber-fast speeds: 250 Mbps – 1000 Mbps

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Standard Business TV Package

Check out this package designed for any business with break rooms, waiting rooms and more.

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Hospitality TV Package

Learn about video services designed for restaurants, bars or public viewing establishments.

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4K

Available with TiVo service, 4K channels bring a much higher resolution video experience.

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Benefits

Learn more about this cloud-based phone system that works with mobile devices.

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Hosted PBX Features

Learn about User Features and Accession Communicator benefits like the web portal and mobile app.

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Industry Solutions

We can customize service to fit healthcare and education, to every business in-between.

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TiVo® VU-IT! OnDemand

Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.

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VU-IT! App powered by TiVo®

Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.

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TiVo® Smart Home Compatibility

Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.

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TiVo® DVR & OnePass™

TiVo DVR with 6 tuners and 150 hours of HD recording is your ticket to limitless entertainment. Record now or setup a OnePass to record a series.

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TiVo® Video Apps

Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.

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TiVo® Multi-Screen Experience

Easily stream or transfer shows to your iPad or other mobile device using the VU-IT app! Watch, download, schedule recordings and browse listings on the go.

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TiVo® Voice Control Remote

Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.

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About TiVo®

Learn about the TiVo experience and the equipment needed to get started with total control of the TV programming you love!

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.


Contractor

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JEA Text Alerts

Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.

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New Self Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant grocery stores in Jackson. Check them out.

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Local Restaurants Carryout/Drive Thru

Check out these restaurants that are still open and available for orders by carryout or drive thru.

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Our Story

Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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How to Read Your Bill

View a sample bill with broadband services and descriptions.

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Contact Us

Your services should be a unique as your development. Contact us today!

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Industry Solutions

We can customize service to fit healthcare and education, to every business in-between.

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Benefits of Fiber

From faster internet to community development, fiber serves the rapidly expanding tech needs.

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Wiring

Learn more about pre-wiring your building and TV/router placement.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Smart Technology

Fiber provides the connectivity to make any structure a “smart space.”

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Awards

View awards received by EPlus Broadband.

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Getting Started

Whether you are a new/existing customer or starting a construction project, get started here.


Safety

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Our Story

Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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How to Read Your Bill

View a sample bill with broadband services and descriptions.

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Move Over Law

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

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Spam

Learn more about steps to take to help manage and prevent junk mail.

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PBX Fraud Prevention

Learn about PBX fraud, how to protect your business and prevent hacker activity.

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Exposed Equipment or Conduit

Contact us when you see exposed equipment/conduit that you suspect is abnormal.

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Damaged Cables

View helpful tips to consider in and around your home or business.

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Scams

Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.

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Employee Identification

Keeping the utility services flowing in our community requires help from over 400 employees. Asking for proper identification helps to avoid scammers and con-artists.

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Downed Lines

Downed power lines and equipment pose significant danger to restoration efforts as well as the public. Be aware of the hazards to stay safe.

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Battery Backup

We provide a FREE 8-hr battery backup for EPlus Broadband telephone service.

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.


Support

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JEA Text Alerts

Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.

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New Self Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant grocery stores in Jackson. Check them out.

preview image logo

Our Story

Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.

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Services Offered - Business

Cable, Internet, Telephone and Hosted PBX services available for your home.

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Mail

Use the envelope enclosed with your bill to drop your utility bill payment in the mail.

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Telephone

Call Jackson Energy Authority and follow voice prompts from the voice response menu to pay by telephone.

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QR Codes

Pay your utility bill with just a snap of handy QR codes printed on your utility bill.

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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

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How to Read Your Bill

View a sample bill with broadband services and descriptions.

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Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

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Scams

Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.

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Tutorials & Support

Check out articles, videos and other helpful guides for EPlus Broadband services.

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Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

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Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

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Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.