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Learning Center

Welcome to the EPlus Broadband Learning Center! Search or browse topics to learn more about our cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​



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Residential | Business | Contractor | Support
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Services Available by Area

Want to know what utility services are available in Jackson and Madison County but don’t have an address? Check out the Service Availability Maps by Area.

Residential | Support
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Telephone Helpful Tips

Includes tips for checking telephone lines, setting up and accessing voicemail, and using features and service codes.

Residential | Support
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Internet Helpful Tips

Includes tips for checking cables, devices, routers, pods, SuperPods, Wi-Fi and Internet connections, EPlus.net email, and EPlus Jackson Connect free public Wi-Fi.

Residential | Support
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TV Helpful Tips

Includes tips for checking cables, power cords, settings, channels, cable box, TiVo, remote codes + guide, and registering for TV Everywhere access and the VUIT app.

Support
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Having a Problem?

Learn more about helpful tips for your broadband services: Cable TV, Internet and Telephone.

Residential
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Emergency Broadband Benefit Program

Learn more about a temporary discount on monthly broadband bills for qualifying low-income households.

Residential | Business | Contractor | Support
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Stingray Music Channels

Enjoy channels 901-950 with your EPlus Broadband Cable TV subscription. Requires a digital converter. 

Residential | Business | Contractor | Support
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JEA Text Alerts

Are you a fan of texting? Prefer to communicate with us via text messages? Enroll in JEA Text Alerts to get helpful information at your fingertips.

Residential | Business | Contractor | Support
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New Self Service Kiosks!

Pay your JEA bill at PAY Site® Kiosks inside FoodGiant grocery stores in Jackson. Check them out.

Customer Service Chat