Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
When industrial prospects in the 1990s raised questions about communication infrastructure plans in Jackson, the Jackson Utility Division realized communication companies had no major plans for Jackson. JUD and the City of Jackson committed then to enter telecommunications and invest in Jackson’s economic future.
In 1997 JUD and other municipalities pushed legislation to the TN General Assembly to allow municipal electric systems to enter telecommunications. That legislation passage transformed the Jackson Utility Division into the Jackson Energy Authority.
Jackson Energy Authority invested $80 million in building Tennessee’s first, state-of-the-art, community-owned fiber-to-the-home network. The telecommunications network, called EPlus Broadband, launched in 2004.
Jackson Energy Authority also launched EPlusTV 6, 206HD, a company-produced local access channel committed to Jackson coverage.
Jackson Energy Authority invested in point-to-point fiber infrastructure to “future proof” Jackson. With unsurpassed bandwidth capacity, EPlus Broadband is prepared for any future bandwidth demands.