Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Our customers enjoy the convenience of combined billing for EPlus Broadband and utility services on one monthly statement. With all your services from Jackson Energy Authority on one bill, check out this section to better understand how your services are billed and how to make payments.
As an added convenience and to stay aligned with technology, Jackson Energy Authority offers customers many methods of payment. Browse the icons below to find the most convenient method of payment to fit your lifestyle.