Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
You can count on us for the local Jackson Energy Authority customer service and support you need for your broadband services. Enjoy the convenience of getting your Cable TV, Internet, Telephone and utility services all from one provider right here in Jackson, TN. Our goal is to make it easy for you to do business with us whether it is online, in-person or with a friendly voice on the line.
Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.
Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.
Learn about our state-of-the-art control center offering reliable services.