Hosted PBX Features
Every phone can be customized to support your business needs. The mobile app – Accession Communicator – is a great way to integrate a phone, tablet, or laptop into your communications landscape. Accession enables you to integrate voice, instant messaging, video, and email into a single, cross platform user experience. Key benefits include:
- Web portal enables users to manage calls, faxes, and voicemails; administrators have powerful features to configure business-level features.
- Desktop and mobile client/app enable instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company.
- Call Manager allows users to easily personalize the service to meet their needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
- Auto Attendant is highly flexible and works in tandem with music-on-hold to play music or messages.
- Call logs provide a detailed record of your business’s usage; also deploy account codes or tract at a greater depth.
User Features
| Features | Basic | Standard | Premium |
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| Caller ID with Name |  |
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| Speed Dial, Short Codes, Intercom Codes | |
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| Automatic Call Back, Automatic Recall | |
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| Multiple Call Appearances, Call Waiting, Call Transfer | |
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| Call Hold, Park, Pickup | |
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| Paging/Intercom Features | |
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| Shared Line Appearance | |
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| End User Web Portal | |
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| Voicemail | |
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| Do Not Disturb | |
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| Contact Management | |
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| Click to Dial | |
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| Desktop Client | |
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| Mobile Apps – iOS and Android | |
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| Voicemail Transcription | |
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| Call Jump | |
Business Level Features Include:
- Admin Portal
- Call Pickup Groups
- Music On Hold
- Call Logs
- Account Codes
- Auto Attendant
- Multi-Line Hunt Groups
A la Carte Extras:
- Premium Attendant
- Audio Conferencing
- Receptionist Soft Console
