Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
EPlus Broadband Telephone service includes a battery backup installed by Jackson Energy Authority in the equipment box which terminates our fiber network. This is generally located on the outside of your home or business. This battery backup enables your telephone service for E911 calls to function during a power outage for approximately eight hours. In the event of an outage, limit unnecessary phone calls to preserve battery life.
A 24-hour battery backup is available for an additional cost.
For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage –and to maintain the ability to connect to 911 emergency services -- we at Jackson Energy Authority have been providing you backup power for your home phones at no cost since 2003.
Jackson Energy Authority’s backup batteries for telephone modems allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power.
Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you 6 hours of talk time. Effective February 2019, Jackson Energy Authority will provide a 24-hour backup option.
As part of your service, we maintain your backup battery on your behalf, and will replace any non-functioning battery at no cost to you.