Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
EPlus Broadband is a unique broadband network, owned by the community, to deliver an extraordinary level of service and value to customers. Our network was designed to serve the rapidly expanding telecommunications needs of our customers well into the future. Below are just a few of the benefits.
Building a network capable of keeping up with growing consumer demand for videos, music streaming, and online gaming is no easy task. Our all-fiber network called EPlus Broadband is up to the challenge with a “future-proof” design with unlimited capacity to handle future bandwidth demands as technology changes. Fiber is consistently able to provide the fastest download and upload speeds compared to older technologies like cable, DSL, and wireless.
In recent years, more and more smart technologies have been developed for homes and businesses that rely on Wi-Fi or wired connections making it important to have access to broadband. A recent study from the Fiber Broadband Association shows that fast and reliable broadband is now rated the single most important amenity for multiple dwelling units (MDU) residents. The study also shows having access to fiber broadband increases rental and property values in MDUs by 8 percent and 2.8 percent respectively.
Cities and towns across the country are deploying fiber optic infrastructure using all-fiber networks to position their communities for tomorrow’s jobs and economic growth. In fact, our EPlus Broadband network was built in 2004 delivering fast Internet speeds and network reliability.
There is growing evidence that fiber connectivity encourages businesses to stay, helps businesses grow and become more productive, and attracts new businesses particularly in high-tech industries.
Glass is made from sand—an inexhaustible resource that uses far less energy and creates far less pollution to manufacture than does the extraction of copper from its ore.