Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Whether it’s the speed for every project or the connection to stay in touch, you can count on us for the expertise and resources to keep it all running smooth. We offer fast, symmetrical Internet speeds backed by our local service and support. Our fiber network has the bandwidth to offer incredibly fast upload speeds – an important service when it comes to sending those large documents and files quickly.
1000 Mbps x 1000 Mbps
500 Mbps x 500 Mbps
250 Mbps x 250 Mbps
The download speed is typically the first number you see listed as an Internet speed. Download describes how much data your Internet connection can transfer per second from a server, measured in megabits per second (Mbps). A lot of online activity relies on download speed for loading web pages, images, and streaming videos.
Upload is basically data going the opposite direction. It’s how much data your Internet connection can send. Activities such as sending emails with large attachments, video calls or conferences, uploading videos, distance learning, and backing up data to online sources all rely on fast upload speeds. When it comes to supporting upstream bandwidth – fiber has you covered.
Bandwidth in a network is the ability to carry information. Basically, the more bandwidth you have the more data you can transfer – with fewer bottlenecks. When it comes to your Internet bandwidth, megabits per second (Mbps) is the typical way to measure the bandwidth. The higher the number of Mbps, the more data can be downloaded/uploaded.
Our telecommunications system is a glass fiber network delivering video, Internet and telephone services. It offers the clearest reception, reliability, and fast speeds.