Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Buried utility infrastructure exists everywhere. That infrastructure can be several feet below the surface or close to the surface causing dig hazards. Digging without knowing what’s underground can cause an unsafe, potentially damaging situation. It is extremely important to have your utility lines located by calling 811 BEFORE you begin any type of digging or excavating. An underground utility line is damaged once every six minutes nationwide because someone chose to dig without calling 811 first. Whether you are setting a mailbox, installing a fence, securing a child’s play set or gardening, it’s important to call 811. Always Call 811 at least three days prior to digging to have underground utilities or pipelines marked before any digging or excavation, it’s a free call and will help prevent damage.
Following your call to 811, trained technicians will mark the location of your underground facilities with color-coded flags, stakes or paint. Do not remove the markings until you have finished digging. See the color code chart below for the respective utility color.