Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Jackson Energy Authority looks forward to working hand-in-hand with contractors and developers as they work to create new businesses, homes and developments in Jackson, Tennessee. To begin working with Jackson Energy Authority, please contact New Accounts anytime between 8am to 5pm Monday through Friday, at any of the contact methods below:
In-Person: 250 North Highland Avenue, Jackson, TN 38301