If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Visit one of Jackson Energy Authority’s two retail locations to make a payment and for all of your customer service needs. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk.
Customer Center Midtown
Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-6pm
351 Dr. Martin Luther King, Jr. Drive
Jackson, TN, 38301
Customer Center North
Hours of Operation: Walk-In M-F 8am-6pm, Drive-Thru 7:30am-6pm
2030 Pleasant Plains Extended
Jackson, TN 38305
24/7 Self-Service Kiosks
Visit either of our Customer Center locations to make a payment 24-hours a day, 7 days a week using the covered, self-service payment kiosk. Payments can be made using a check, cash, credit or debit card. To use the kiosk, follow the user-friendly touch screen prompts. Once payment is made, credit to your account is immediate and a confirmation receipt is printed for your records. You must have your 12-digit account number handy to enroll. For greater convenience, use Fast Pass at the kiosk. Select “One Time Payment” option and make a payment. Sign up for Fast Pass and enter a 4-digit pin number. The kiosk will then print a bar code on a receipt. Either take a picture of the bar code with a smart phone or keep the receipt. At your next kiosk payment, scan the bar code either from your phone or the receipt. For more details, click the Fast Pass Brochure button below.