Jackson Energy Authority follows public health agencies and governmental authorities’ recommendations, therefore all locations of JEA will require the use of face coverings or masks to enter the facilities until further notice.
There will come a time when it’s necessary for a Jackson Energy Authority employee to enter your home or business property to perform utility service work or maintenance. It is important to remember that Jackson Energy Authority employees, as well as Authorized Contractors, do not ask to enter a customer’s home unless initiated by the customer. All employees carry identification badges with them at all times. For your safety and protection, always ask to see proper identification.
Do not allow anyone claiming to be a Jackson Energy Authority employee or an authorized contractor into your home unless you scheduled an appointment and the employee provides proper identification. If you are unsure of the employee, the badge or that the employee has been sent to your address, contact Jackson Energy Authority at 731-422-7500.