Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
If you see a box on your home that is open or damaged, or if you see exposed conduit protruding the ground contact Jackson Energy Authority: 731-422-7500 or 888-577-6427 toll free outside Madison County.
Electrical wiring and other utility infrastructure is protected by sturdy tubing, called conduit. Often conduit will be present on the side of your home or utility poles. Always contact us when you see exposed equipment or conduit outside your home or business that you suspect is abnormal or damaged.
Your ONT box is mounted outside your home typically near your electric meter. It is important to have safe and clear access to this area for maintenance by Jackson Energy Authority technicians. Avoid landscaping or fences and remove any overgrowth around your ONT box.