SCAM ALERT!

‼️SCAM ALERT ‼️
Please be aware that scammers are impersonating EPlus Broadband E-Mail Support by sending messages claiming your email is expiring and follows with a prompt to click a link.

DO NOT CLICK on the link or reply to the email. It is a SCAM.

Internet Helpful Tips

No connection.

Check to see if your ethernet cable is plugged in your device, router or SuperPod correctly.
If the ethernet cable is plugged directly to your device, make sure it is connected in your device settings, too. For Wi-Fi connections, check to make sure it is turned on in your settings.
If the problem is with the router/SuperPod, try unplugging from the power source and plugging it in again. Please do not press the reset button on the router.
If your Internet is out, please call Jackson Energy Authority at 731-422-7500.

Reset password for wireless router.

If using a router from Jackson Energy Authority, please call 731-422-7500.
If using a router that you purchased, please refer to the manufacturer's instructions.

EPlus.net email setup or password reset.

If you need assistance with new account activation or account management, please call Jackson Energy Authority at 731-422-7500.

How to connect to free public Wi-Fi.

EPlus Jackson Connect free public Wi-Fi is available in the downtown area.