Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Our employees are dedicated to providing the safest, most reliable utility services every day. It’s a responsibility that requires maintenance and repair done by individual servicemen, a small crew or large multi-person, multi-equipment worksites. These crews and worksites can be seen throughout the community day or night, in any kind of weather, often in the line of traffic. Distracted or non-attentive drivers can pose a serious risk to themselves, the crews and worksites and traffic around them.
It’s imperative for every driver to MoveOver when approaching utility worksites.
Tennessee’s Move-Over law was created for police, firefighters and other emergency personnel and amended in 2011 to include work zones of utility workers. The law outlines a safe zone for protection and requires motorists to slow down or move over when approaching these areas. For more information and testimonials from utility workers impacted, visit the link below.