Jackson Energy Authority follows public health agencies and governmental authorities’ recommendations, therefore all locations of JEA will require the use of face coverings or masks to enter the facilities until further notice.
Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it.
From time to time you may experience an issue with your utility services that needs attention but not immediately. Some non-emergency situations are often fixable without ever requiring the need for a Jackson Energy Authority technician. If you have a non-emergency problem, please contact Jackson Energy Authority customer service and support. Refer to the list below for examples of basic household utility problems.
Learn more about non-emergency problems for Electric, Natural Gas, Propane, Water or Wastewater services.