Non-Emergency Problems

Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it.

Contact Us

From time to time you may experience an issue with your utility services that needs attention but not immediately. Some non-emergency situations are often fixable without ever requiring the need for a Jackson Energy Authority technician. If you have a non-emergency problem, please contact Jackson Energy Authority customer service and support. Refer to the list below for examples of basic household utility problems.

Samples of Non-Emergency Problems with Broadband Services:

Cable TV

• TV service is out.
• TV displays tiling on channels instead of clear picture.
• TV is showing temporarily off air.

Internet

• No connection.
• Reset password for wireless router.
• Reset password for email, or setup login.

Telephone

• No dial tone.
• Static in phone lines.
• Help setting up voicemail service.

Non-Emergency Problems with Utility Services

Learn more about non-emergency problems for Electric, Natural Gas, Propane, Water or Wastewater services.