Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
No matter what service we might be providing you – from a basic voice line, fiber-fast Internet or a Hosted PBX solution – you can trust that we’ll keep it up and running.
Our state-of-the-art Control Center was built with the utmost care to ensure we can provide reliable service that exceeds your expectations. Designed to withstand a direct hit from a category F5 tornado, our facility is truly built to last. It also includes everything you would expect – fully redundant equipment, powerful security controls and back-up generators to ensure power is always available.