Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Help make your life a little easier and protect the environment at the same time with paperless billing. Enrolling in paperless billing and choosing notifications allow you to view and pay your bill online, eliminating the need for a paper bill.
Enrollment in paperless billing is immediate and unsubscribes you from paper bills, therefore your monthly paper bills will cease. You should choose a notification type, either via email or text message and provide appropriate information to be enrolled.
You can change the type of notifications you receive and update your information from your personal information page in your JEA My Bill online account.
By combining paperless billing and notifications with recurring payments, you can be confident in knowing that your bill is paid securely, on-time, every month. Click here to sign in or sign up for your JEA My Bill account to get started.