Customer Centers are open normal business hours. The lobbies will continue to have a 5-customer-at-a-time limit and per the Jackson Madison County Public Health Mandate, face coverings will be required to enter. Self-service kiosks are available 24/7 at both locations.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Mbps – Megabits per second refers to the speed of data transfer
Mb – Megabytes, refers to data storage capacity
About Our Internet Speeds:
For everything you do online, you need the speeds that keep you connected with the clearest reception and greatest reliability. You can count on EPlus Broadband for the fastest Internet download/upload speeds backed by local customer service you can trust. With its unlimited bandwidth capacity, our award-winning 100% fiber optic network is designed to serve the rapidly expanding telecommunications needs of our customers well into the future.
High-speed Internet services are provided as best-effort services. Jackson Energy Authority does not guarantee bandwidth that customer receives. Gigabit Internet is 900x900 Mbps typical wired speeds on capable equipment.
No Data Caps:
With EPlus Broadband Internet you never need to worry about data caps on your Internet usage. Enjoy being online as much as you like without extra fees or data limits.
Fast Upload/Download Speeds:
Many online activities rely on fast download speeds for loading web pages, images, and streaming videos. Activities such as sending emails with large attachments, uploading videos, connecting with video calls/conferences and distance learning rely on fast upload speeds, too. When it comes to supporting downstream and upstream bandwidth - EPlus Broadband Internet has you covered.