Currently, both JEA Customer Center locations, 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext., are open for walk-in service. Until further notice, hours will be Monday - Friday, 8am-6pm Lobby (with a limit of 5 customers in the lobby at one time) and 7:30am-6pm Drive Thru.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Across the nation, criminals have been targeting utility customers with schemes that impersonate utility companies and their actions, either by phone or electronic communications. The utility scams are intended to get your money in an urgent manner often with threats of discontinuing services to follow. For security and safety reasons, we strongly urge customers to recognize the red flags, report any instances and avoid the evolving tactics of utility scammers.
If you receive any suspicious calls or emails, please report it to the Jackson Police Department at 731-425-8400.
It’s important to stay safe from scammers. For more information regarding scams, click the links below.