Pay Your Bill Request Service Report an Emergency Search the site


Across the nation, criminals have been targeting utility customers with schemes that impersonate utility companies and their actions, either by phone or electronic communications. The utility scams are intended to get your money in an urgent manner often with threats of discontinuing services to follow. For security and safety reasons, we strongly urge customers to recognize the red flags, report any instances and avoid the evolving tactics of utility scammers.

Protect Yourself: Recognize, Report and Avoid Scams

Jackson Energy Authority will NEVER:

If you receive any suspicious calls or emails, please report it to the Jackson Police Department at 731-425-8400.

It’s important to stay safe from scammers. For more information regarding scams, click the links below.


FTC Scam Alerts Utilities United Against Scams FCC Consumer Advisory: EBB Imposter Website
Print Icon Print Share Icon Share
Customer Service Chat