If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Self-service kiosks are a convenient, easy way to make a Jackson Energy Authority payment. There are four self-service payment kiosks located in 4 different areas of the city available to our customers for payments:
To use the kiosk, you must have your 12-digit account number handy. Just follow the user-friendly, touch screen prompts and insert your payment using a check, cash, credit or debit card. Once payment is made, credit to your account is immediate and a confirmation receipt is printed for your records.
For greater convenience, use the Fast Pass feature at the kiosk. Select the “One Time Payment” option and make a payment. Sign up for Fast Pass and enter a 4-digit pin number. The kiosk will then print a bar code on a receipt. Either take a picture of the bar code with a smart phone or keep the receipt. At your next kiosk payment, scan the bar code either from your phone or the receipt. For more details, click the Fast Pass buttons below.