Currently, both JEA Customer Center locations, 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext., are open for walk-in service. Until further notice, hours will be Monday - Friday, 8am-6pm Lobby (with a limit of 5 customers in the lobby at one time) and 7:30am-6pm Drive Thru.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Stay in touch with family and friends with the outstanding clarity and quality of EPlus Broadband Telephone service. Our all-inclusive phone service is packed with great features backed by Jackson Energy Authority local customer service.
Unlimited Long Distance - applies anywhere in the continental U.S.
Unlimited Local Calling – applies to local calling area.
Voicemail – Never miss a call again. Voicemail works like an answering machine, even when you are on the phone.
Caller ID (w/Name) – View the name and number of the person or business trying to reach you.
Call Waiting (w/Caller ID) – Answer another call while you’re on the phone.
3-Way Calling – Allows you to speak with two people at the same time.
Call Forwarding Variable – Allows you to forward all incoming calls to a different telephone number with the functionality to still make outgoing calls.
Call Return – Return the call of the last person who called you.
Call Forward Busy – Forward your calls to another phone number when your line is busy.
Call Forward No Answer – Redirect calls to another phone when an incoming call isn’t answered within a specified number of rings.
Remote Call Forwarding – Activate or deactivate your call forwarding when you are away from your home.
Speed Calling 30 – Assign a two-digit code for frequently used numbers. Great for emergency numbers and long distance numbers.
Repeat Dialing – Repeatedly dials a busy number until someone answers.
Anonymous Call Rejection – Protect your privacy by preventing calls from callers who block their identity.
Caller ID Delivery Block – Prevents your name and phone number from being displayed to the person receiving your call.
Directory Assistance, 411 – Per call rate. Find out the number/address of a residence or business.
Non-Published/Non-Listed – Number is not listed in phone book or directory assistance.
Non-Listed – Number is not listed in phone book, is listed in directory assistance.
Local number portability is not available to customers from a cellular service or certain VoIP services. You must provide the correct equipment (Caller ID display unit or phone with built-in display) to view Caller ID data. Unlimited long distance calling is limited to the 48 contiguous United States. Long distance is billed at the per minute rate for long distance service over 1,500 minutes per month. Jackson Energy Authority local phone service is required to receive Unlimited Long Distance.