Currently, both JEA Customer Center locations, 351 Martin Luther King Jr. Dr. and 2030 Pleasant Plains Ext., are open for walk-in service. Until further notice, hours will be Monday - Friday, 8am-6pm Lobby (with a limit of 5 customers in the lobby at one time) and 7:30am-6pm Drive Thru.
Due to the COVID-19 crisis, we understand that some of our customers are now facing challenging financial circumstances. If you are having difficulty paying your JEA utility bill by its due date, we want to help you make payment arrangements and refer you for any available assistance. Please click here for the Contact Us page and select "Payment Arrangements" topic in the "What is Your Question About" area.
Welcome to the EPlus Broadband Learning Center where you can browse articles, videos, and PDFs about our cable TV, internet and telephone services. Explore the Learning Center by using the filters below or search by keyword. Once you see a topic that interests you, select it to learn more.
Learn about safe and secured devices, worry-free browsing and no advertisements with Home Area Network.
Explore parental controls and guest access through HomePass® with unparalleled capabilities.
Achieve fast, reliable, consistent Internet throughout your home with Home Area Network and Plume Adaptive WiFi™
Learn about Home Area Network and the equipment needed to get started for WiFi connectivity in your home.
The HBO you know and love - now with the HBO Max app. Stream everything on HBO + even more amazing shows and movies. Free with your current HBO subscription.
Check out these restaurants that are still open and available for orders by carryout or drive thru.
Learn more about Free Previews available now with EPlus Broadband cable service.
Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.
Cable, internet, telephone, and hosted PBX for your business.
Cable, Internet, Telephone and Hosted PBX services available for your home.
Cable, Internet and Telephone services available for your home.
Use the envelope enclosed with your bill to drop your utility bill payment in the mail.
Call Jackson Energy Authority and follow voice prompts from the voice response menu to pay by telephone.
Pay your utility bill with just a snap of handy QR codes printed on your utility bill.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
Paying your utility bill online or via your mobile device is a convenient, time-saving method.
View a sample bill with broadband services and descriptions.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Learn more about steps to take to help manage and prevent junk mail.
Keeping your computer and devices updated is important for optimal Internet performance.
Helpful tips to maximize your EPlus Broadband internet speed.
Save paper and the environment when you eliminate your paper bill and go paperless.
Learn about PBX fraud, how to protect your business and prevent hacker activity.
Contact us when you see exposed equipment/conduit that you suspect is abnormal.
View helpful tips to consider in and around your home or business.
Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.
Keeping the utility services flowing in our community requires help from over 400 employees. Asking for proper identification helps to avoid scammers and con-artists.
Downed power lines and equipment pose significant danger to restoration efforts as well as the public. Be aware of the hazards to stay safe.
Your services should be a unique as your development. Contact us today!
Primary Rate Interface service provides a wide range of flexibility with your phone service.
Telephone service designed with your business in mind including best-in-class features.
Learn about our state-of-the-art control center offering reliable services.
Learn more about our fiber-fast speeds: 250 Mbps – 1000 Mbps
Check out this package designed for any business with break rooms, waiting rooms and more.
Learn about video services designed for restaurants, bars or public viewing establishments.
We provide a FREE 8-hr battery backup for EPlus Broadband telephone service.
Learn more about the features included with your home telephone service.
Learn about our fiber-fast speeds: 60 Mbps to 1000 Mbps.
The EPlus Broadband network is a glass fiber network offering higher bandwidth.
Learn more about EPlus.net email included FREE with your Home Internet subscription.
Channel 6, and 206HD features exclusive local programming all about our community.
Access more TV content even on-the-go with Watch TV Everywhere!
Available with TiVo service, 4K channels bring a much higher resolution video experience.
Learn more about this cloud-based phone system that works with mobile devices.
Learn about User Features and Accession Communicator benefits like the web portal and mobile app.
Check out articles, videos and other helpful guides for EPlus Broadband services.
We can customize service to fit healthcare and education, to every business in-between.
From faster internet to community development, fiber serves the rapidly expanding tech needs.
Learn more about converter boxes, Remotes and more.
Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.
Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.
Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.
TiVo DVR with 6 tuners and 150 hours of HD recording is your ticket to limitless entertainment. Record now or setup a OnePass to record a series.
Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.
Easily stream or transfer shows to your iPad or other mobile device using the VU-IT app! Watch, download, schedule recordings and browse listings on the go.
Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.
Learn about the TiVo experience and the equipment needed to get started with total control of the TV programming you love!
Check out sports, movies and events to add to your cable package.
Learn more about HBO, Cinemax, Showtime, Starz, EPIX, and TV Japan premium channels.
Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.
Learn more about pre-wiring your building and TV/router placement.
Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.
Fiber provides the connectivity to make any structure a “smart space.”
View awards received by EPlus Broadband.
Learn more about basic household utility and broadband problems that may not need immediate attention.
Whether you are a new/existing customer or starting a construction project, get started here.