Sign In Request Service Emergency

Learning Center

Welcome to the EPlus Broadband Learning Center where you can browse articles, videos, and PDFs about our cable TV, internet and telephone services. Explore the Learning Center by using the filters below or search by keyword. Once you see a topic that interests you, select it to learn more.



Filtered Results

preview image logo

Our Story

Jackson Energy Authority launched EPlus Broadband to build a unique telecommunications network to deliver an extraordinary level of service and value to customers. Learn more about our history.

preview image logo

Business Start Services Test

Cable, internet, telephone, and hosted PBX for your business.

preview image logo

Services Offered - Business

Cable, Internet, Telephone and Hosted PBX services available for your home.

preview image logo

Services Offered - Residential

Cable, Internet and Telephone services available for your home.

preview image logo

Mail

Use the envelope enclosed with your bill to drop your utility bill payment in the mail.

preview image logo

Telephone

Call Jackson Energy Authority and follow voice prompts from the voice response menu to pay by telephone.

preview image logo

QR Codes

Pay your utility bill with just a snap of handy QR codes printed on your utility bill.

preview image logo

Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

preview image logo

Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

preview image logo

How to Read Your Bill

View a sample bill with broadband services and descriptions.

preview image logo

Move Over Law

According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.

preview image logo

Spam

Learn more about steps to take to help manage and prevent junk mail.

preview image logo

Equipment Specs

Keeping your computer and devices updated is important for optimal Internet performance.

preview image logo

Max Speeds

Helpful tips to maximize your EPlus Broadband internet speed.

preview image logo

Paperless Billing

Save paper and the environment when you eliminate your paper bill and go paperless.

preview image logo

PBX Fraud Prevention

Learn about PBX fraud, how to protect your business and prevent hacker activity.

preview image logo

Exposed Equipment or Conduit

Contact us when you see exposed equipment/conduit that you suspect is abnormal.

preview image logo

Damaged Cables

View helpful tips to consider in and around your home or business.

preview image logo

Scams

Every year, Americans lose millions of dollars due to utility scams, mostly by email and telephone. Protect yourself by learning how to recognize the signs.

preview image logo

Employee Identification

Keeping the utility services flowing in our community requires help from over 400 employees. Asking for proper identification helps to avoid scammers and con-artists.

preview image logo

Downed Lines

Downed power lines and equipment pose significant danger to restoration efforts as well as the public. Be aware of the hazards to stay safe.

preview image logo

Contact Us

Your services should be a unique as your development. Contact us today!

preview image logo

PRI

Primary Rate Interface service provides a wide range of flexibility with your phone service.

preview image logo

Business Lines

Telephone service designed with your business in mind including best-in-class features.

preview image logo

Our Facility

Learn about our state-of-the-art control center offering reliable services.

preview image logo

Business Internet Speeds

Learn more about our fiber-fast speeds: 250 Mbps – 1000 Mbps

preview image logo

Standard Business TV Package

Check out this package designed for any business with break rooms, waiting rooms and more.

preview image logo

Hospitality TV Package

Learn about video services designed for restaurants, bars or public viewing establishments.

preview image logo

Battery Backup

We provide a FREE 8-hr battery backup for EPlus Broadband telephone service.

preview image logo

Telephone Service

Learn more about the features included with your home telephone service.

preview image logo

Home Internet Speeds

Learn about our fiber-fast speeds: 60 Mbps to 1000 Mbps.

preview image logo

Home Area Network

Internet connectivity in your home with no wires and no worries.

preview image logo

Fiber-to-the-home

The EPlus Broadband network is a glass fiber network offering higher bandwidth.

preview image logo

Email Accounts

Learn more about EPlus.net email included FREE with your Home Internet subscription.

preview image logo

EPlusTV 6 – Lens of the Community.

Channel 6, and 206HD features exclusive local programming all about our community.

preview image logo

TV Everywhere

Access more TV content even on-the-go with Watch TV Everywhere!

preview image logo

4K

Available with TiVo service, 4K channels bring a much higher resolution video experience.

preview image logo

Benefits

Learn more about this cloud-based phone system that works with mobile devices.

preview image logo

Hosted PBX Features

Learn about User Features and Accession Communicator benefits like the web portal and mobile app.

preview image logo

Tutorials & Support

Check out articles, videos and other helpful guides for EPlus Broadband services.

preview image logo

Industry Solutions

We can customize service to fit healthcare and education, to every business in-between.

preview image logo

Benefits of Fiber

From faster internet to community development, fiber serves the rapidly expanding tech needs.

preview image logo

Equipment

Learn more about converter boxes, Remotes and more.

preview image logo

TiVo® VU-IT! OnDemand

Preview and rent movies and events with your TiVo remote with VU-IT VOD. Plus, you’ll find free stuff the whole family will love.

preview image logo

VU-IT! App powered by TiVo®

Download the app to stream, transfer shows, schedule recordings, control live TV and search for shows and more, right from your mobile device.

preview image logo

TiVo® Smart Home Compatibility

Control your TiVo box without lifting a finger. Alexa can do many of the things you usually do with your TiVo remote – just ask Alexa instead.

preview image logo

TiVo® DVR & OnePass™

TiVo DVR with 6 tuners and 150 hours of HD recording is your ticket to limitless entertainment. Record now or setup a OnePass to record a series.

preview image logo

TiVo® Video Apps

Search or browse for movies and episodes of series on video apps like Netflix, HBO GO and more without switching to a different input.

preview image logo

TiVo® Multi-Screen Experience

Easily stream or transfer shows to your iPad or other mobile device using the VU-IT app! Watch, download, schedule recordings and browse listings on the go.

preview image logo

TiVo® Voice Control Remote

Ask for what you want using the voice control remote. Learn how to speak to the remote to search for shows, tune to a channel and ask for recommendations.

preview image logo

About TiVo®

Learn about the TiVo experience and the equipment needed to get started with total control of the TV programming you love!

preview image logo

Pay-Per-View & Sports Packages

Check out sports, movies and events to add to your cable package.

preview image logo

Premiums

Learn more about HBO, Cinemax, Showtime, Starz, EPIX, and TV Japan premium channels.

preview image logo

Why Choose Us?

Learn more about the EPlus Broadband fiber optic network here in Jackson, Tennessee.

preview image logo

Wiring

Learn more about pre-wiring your building and TV/router placement.

preview image logo

Call Before You Dig

Underground utility and telecommunications service lines are buried underground throughout our community. Always call 811 before you dig to prevent unnecessary, damaging dig-ins.

preview image logo

Smart Technology

Fiber provides the connectivity to make any structure a “smart space.”

preview image logo

Awards

View awards received by EPlus Broadband.

preview image logo

Non-Emergency Problems

Learn more about basic household utility and broadband problems that may not need immediate attention.

preview image logo

Getting Started

Whether you are a new/existing customer or starting a construction project, get started here.