It's easy with our new, improved online portal and mobile app. You can get convenient access to your JEA account anytime, anywhere. Click this message to visit the Payment Options section to view online and mobile app payment information.
Jackson Energy Authority has a new online account management portal and it’s now LIVE! We’ve made the switch to a new, improved online portal with enhanced account management features and a more user-friendly experience to better serve our customers. Menus, both by column and drop down, offer easy navigation to get to features such as current balance in real time, bill summary, statement history and payments. Electric outages can be viewed or reported and the NEW usage summary allows for monitoring of your utility usage.
As this is a totally new application, it will require a few one-time setup steps before beginning. Existing username and password logins will not be applicable to this portal. Therefore, all online portal customers, both current users and new users, will need to visit the portal to sign up to get started. A 12-digit JEA account number and last four digits of social security number or any previous statement amount will be needed to create a profile. Remember to reset your bookmark for the new site in your browser as the previous portal will go offline soon. Once signed up, you can:
Please visit the new Online Account Management Portal and sign in to create a new profile and set up payment options. For now, payments can be scheduled up to June 7, 2023 in the current JEA MyBill portal. As of June 8, recurring payments should be set up in the new portal by using the "Autopay" feature. If you currently have a payment scheduled after June 7 in the JEA MyBill portal, it needs to be scheduled in the new online account management portal to avoid any delays in payment.
To help make the sign up process easier, please note the following steps:
Step 3 A & B
Step 3 C
Step 3 D
As of June 8, recurring payments should be set up in the new poral by using the "Autopay" feature. If you currently have a payment scheduled after June 7 in the JEA MyBill portal, it needs to be scheduled in the new online account management portal to avoid any delays in payment.
To set up Autopay, please note the following steps: