To create a better user experience, JEA will be replacing the current JEA MyBill Online Account Management portal as well as the JEA app with new, improved versions. Get a sneak peek before the 6/7 launch and find out what you need to do ahead of launch.
Because this will be a totally new customer experience, it will require a few one-time setup steps on the front-end. Your existing username and password log in will not be applicable to this portal. Therefore, you will need to sign up to get started. To help make the process easier, please note the following steps:
Step 3 A & B
Step 3 C
Step 3 D
PLEASE NOTE: Customers set up with “Recurring Payments” in the existing JEAMy Bill site will need to set up in the new portal as Autopay before the June 7 deadline. Details and information to come.
by creating a profile, you can manage your billing and payment needs with features like paperless billing, reminders, notifications, and auto-pay.
Don't have time to create a profile right now? Pay your bill with a quick and easy one-time payment without creating a profile.
With a profile, the many online features can be accessed by entering your user name and password. Enrolling in JEA MyBill Online account management not only allows you to receive, view and pay your bill online but also to receive text message updates for bill payment including text-to-pay, schedule recurring auto-draft payments, access billing and payment history, manage multiple accounts in one place and manage your paperless billing options.
Get answers to questions you may have regarding enrollment, security and more.
Payments can be made using your checking account, savings account, credit card (Discover, MasterCard or Visa) or debit card. Click here or the “Sign In” link at the top of the website to begin. You must have your 12-digit account number and the last 4 digits of your Social Security Number handy to enroll.