Let Us Know How We're Doing... Please Take a Brief Moment to Fill Out Our Residential Customer Satisfaction Survey.
Your feedback is important & will help us with process improvements to continue to be one thing you can count on. Once completed, enter for your chance to win a gift card! Please click here to take the survey or visit yasurvey.com/JEAsurvey.
PLEASE NOTE: Due to a lack of additional funding from Congress, the FCC’s Affordable Connectivity Program (ACP) is coming to an end April 2024. The last day for consumers to enroll is on February 7, 2024. At the conclusion of the program, the $30 per month benefit toward Internet service will no longer be applied to your JEA billing statement. The April 2024 bill will be the last statement with the $30 ACP discount applied. No action is required to continue receiving EPlus Broadband Internet service at this time. If you have any questions about the ACP or would like to make changes to your services, please call Jackson Energy Authority at 731-422-7500. More information about the conclusion of the program will be available in the coming weeks. Continue to check this web page for updates or visit the FCC’s dedicated ACP site https://www.fcc.gov/acp.
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for Internet services and connected devices.
The benefit provides up to $30/month discount for internet service that could result in minimal to no charge for your EPlus Broadband high-speed internet service depending on the package you select. Note: Households are required to recertify annually for ACP.
View the Packages & Pricing page for bundled services including Cable TV, Internet, and Telephone.
Consumer Complaint Process: To file a complaint with the FCC regarding an ACP-supported service or any difficulty enrolling with a provider, use the FCC's contact center information: Phone Number: 1-888-225-5322, Video Phone Number: 1-844-432-2275, Website address: https://consumercomplaints.fcc.gov/hc/en-us
