TV - Helpful Tips

TV Service is out.

• Check cables and power cords to make sure they are plugged in correctly.
• If you have multiple devices connected to your TV, make sure your TV is on the correct input setting for your cable TV service.
• If all of your cable TV service is out, please call Jackson Energy Authority at 731-422-7500.

TV displays tiling on channels instead of clear picture.

• Check other channels to see if your TV displays tiling on those channels, too.
• Power off your TV, then turn back on to see if tiling improves.
• Check cables and power cords to make sure they are tight.
• If you experience tiling on channels instead of a clear picture, please call Jackson Energy Authroity at 731-422-7500. (Make a note of specific channels with tiling.)

TV is showing "Temporarily off air."

• Please call 731-422-7500 to report the problem to Jackson Energy Authority.

Trouble with TiVo®/Cable box.

• Check the batteries in your remote and replace if needed.
• Try powering off or unplugging your cable box and then power on/plug in to see if your box resets and improves. Note: This will cause an interruption with any recordings in progress.
• If you experience issues with your TiVo or other cable box, make a note of the type of box you have and call Jackson Energy Authority at 731-422-7500.

Remote Codes/Programming My Remote.

• TiVo Remote Guide
• Motorola DCR800 Remote Guide
• Motorola DCR800 Remote Guide and User Guide
• Model URC2025 Remote Guide
• Model URC2025 Remote Codes and User Guide

TV Everywhere account setup/sign-in.

• As an EPlus Broadband Cable TV subscriber, you must first register your account with Watch TV Everywhere.
  • Go to https://www.wtve.net/
  • Select "EPlus Broadband" as your TV provider
  • Click on "Register". When entering your JEA account number, be sure to include the dash.
  • Learn more about getting started.
• Already registered?
  • Go to https://www.wtve.net/
  • Select "EPlus Broadband" as your TV provider
  • Click on "Log In" to enter your email address and password.
  • Learn more about Watch TV Everywhere.
• Having trouble logging in or need to reset your password? Use the steps below.
  • Go to https://www.wtve.net/
  • Select "EPlus Broadband" as your TV provider
  • Click on "Log In"
  • Click on "Forgot Email" or "Forgot Your Password"

VUIT/TiVo account setup/sign-in.

• To log in the VU-IT app, you will need the username and password that you registered with for Watch TV Everywhere. This username/password gives you access to both WTVE and VU-IT/TiVo.
• Don't have a login?
  • Call Jackson Energy Authority at 731-422-7500 or go to https://www.wtve.net/ to setup your login. Select "EPlus Broadband" as your TV provider and click on "Register".
• Learn more about VU-IT powered by TiVo.