Let Us Know How We're Doing... Please Take a Brief Moment to Fill Out Our Residential Customer Satisfaction Survey.
Your feedback is important & will help us with process improvements to continue to be one thing you can count on. Once completed, enter for your chance to win a gift card! Please click here to take the survey or visit yasurvey.com/JEAsurvey.
Welcome to the EPlus Broadband Learning Center! Search or browse topics to learn more about
our cable tv, internet and telephone services. Search results include a customer category and
service icon(s) in a color-coded bar to help indicate the section where the topic can be found
within the website. Explore these sections of our website for even more helpful information.
Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.
Showing all results.
Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.
Download the JEA mobile app for a convenient way to pay your bill, monitor your usage, and manage your account.
View a sample bill with broadband services and descriptions.
According to the Tennessee Department of Safety, roadway crashes are the leading cause of occupational fatalities. Heed the safe zone and move over when approaching utility crews.
Learn more about steps to take to help manage and prevent junk mail.
Keeping your computer and devices updated is important for optimal Internet performance.
Helpful tips to maximize your EPlus Broadband internet speed.
Save paper and the environment when you eliminate your paper bill and go paperless.
Learn about PBX fraud, how to protect your business and prevent hacker activity.
