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ACP End

Affordable Connectivity Program

PLEASE NOTE: Due to a lack of additional funding from Congress, the FCC’s Affordable Connectivity Program (ACP) is possibly coming to an end. The last day for consumers to enroll is on February 7, 2024. At the conclusion of the program, the $30 per month benefit toward Internet service will no longer be applied to your JEA billing statement. No action is required to continue receiving EPlus Broadband Internet service at this time. If you have any questions about the ACP or would like to make changes to your services, please call Jackson Energy Authority at 731-422-7500. More information about the potential conclusion of the program will be available in the coming weeks. Continue to check this web page for updates or visit the FCC’s dedicated ACP site https://www.fcc.gov/acp.

Picture of a lady using the Internet on a laptop computer.

What is ACP?

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for Internet services and connected devices. 

Jackson Energy Authority is an approved ACP provider.

The benefit provides up to $30/month discount for internet service that could result in minimal to no charge for your EPlus Broadband high-speed internet service depending on the package you select. Note: Households are required to recertify annually for ACP.

View the Packages & Pricing page for bundled services including Cable TV, Internet, and Telephone.

High-speed Internet services are provided as best-effort services. Jackson Energy Authority does not guarantee bandwidth that customer receives. 300x300 and Gigabit Internet are available in upgraded areas. Gigabit Internet is 900x900 Mbps typical wired speeds on capable equipment. EPlus Broadband is a division of Jackson Energy Authority. Free Standard Installation is included. Participation is subject to Jackson Energy Authority eligibility requirements. Certain restrictions and limitations apply. Monthly price shown is available to residential customers only and does not include taxes and fees. Jackson Energy Authority is an equal opportunity employer.
 

Consumer Complaint Process: To file a complaint with the FCC regarding an ACP-supported service or any difficulty enrolling with a provider, use the FCC's contact center information: Phone Number: 1-888-225-5322, Video Phone Number: 1-844-432-2275, Website address: https://consumercomplaints.fcc.gov/hc/en-us


Resources

ACP Possibly Ending - 1st Notice January 2024

Review the letter to EPBB ACP subscribers about the possibility of the ACP coming to an end.

ACP notification to all broadband customers - 2022

View the annual notification to all EPlus Broadband Internet customers regarding the new ACP program.

Understanding your transition from EBB to ACP - May 2022

Learn more about the transition that occurred March 1, 2022 and the options going forward.

Customers transitioning from EBB to ACP - December 2021

Review the letter to EBB subscribers regarding program changes effective December 31, 2021.
Get Information About ACP
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