SCAM ALERT!

‼️SCAM ALERT ‼️
Please be aware that scammers are impersonating EPlus Broadband E-Mail Support by sending messages claiming your email is expiring and follows with a prompt to click a link.

DO NOT CLICK on the link or reply to the email. It is a SCAM.

TV - Helpful Tips

TV Service is out.

Check cables and power cords to make sure they are plugged in correctly.
If you have multiple devices connected to your TV, make sure your TV is on the correct input setting for your cable TV service.
If all of your cable TV service is out, please call Jackson Energy Authority at 731-422-7500.

TV displays tiling on channels instead of clear picture.

Check other channels to see if your TV displays tiling on those channels, too.
Power off your TV, then turn back on to see if tiling improves.
Check cables and power cords to make sure they are tight.
If you experience tiling on channels instead of a clear picture, please call Jackson Energy Authroity at 731-422-7500. (Make a note of specific channels with tiling.)

TV is showing "Temporarily off air."

Please call 731-422-7500 to report the problem to Jackson Energy Authority.

Trouble with TiVo®/Cable box.

Check the batteries in your remote and replace if needed.
Try powering off or unplugging your cable box and then power on/plug in to see if your box resets and improves. Note: This will cause an interruption with any recordings in progress.
If you experience issues with your TiVo or other cable box, make a note of the type of box you have and call Jackson Energy Authority at 731-422-7500.

Remote Codes/Programming My Remote.

TV Everywhere account setup/sign-in.

As an EPlus Broadband Cable TV subscriber, you must first register your account with Watch TV Everywhere.
- Go to https://www.wtve.net/
- Select "EPlus Broadband" as your TV provider
- Click on "Register". When entering your JEA account number, be sure to include the dash.
- Learn more about getting started.
Already registered?
- Go to https://www.wtve.net/
- Select "EPlus Broadband" as your TV provider
- Click on "Log In" to enter your email address and password.
- Learn more about Watch TV Everywhere.
Having trouble logging in or need to reset your password? Use the steps below.
- Go to https://www.wtve.net/
- Select "EPlus Broadband" as your TV provider
- Click on "Log In"
- Click on "Forgot Email" or "Forgot Your Password"

VUIT/TiVo account setup/sign-in.

To log in the VU-IT app, you will need the username and password that you registered with for Watch TV Everywhere. This username/password gives you access to both WTVE and VU-IT/TiVo.
Don't have a login?
- Call Jackson Energy Authority at 731-422-7500 or go to https://www.wtve.net/ to setup your login. Select "EPlus Broadband" as your TV provider and click on "Register".
Learn more about VU-IT powered by TiVo.