Having a Problem?
Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it.
Helpful Tips for Broadband Services:
TV - View Tips
Topics Included:
- TV service is out.
- TV displays tiling on channels instead of clear picture.
- TV is showing "Temporarily off air."
- Please call 731-422-7500 to report the problem to Jackson Energy Authority.
- Trouble with TiVo®/Cable box
- Remote codes and programming my remote.
- TV Everywhere account setup/sign-in.
- VUIT/TiVo account setup/sign-in
Internet - View Tips
Topics Included:
- No connection.
- Reset password for wireless router.
- EPlus.net email setup or password reset.
- If you need assistance with new account activation or account management, please call Jackson Energy Authority at 731-422-7500.
- How to connect to free public Wi-Fi, EPlus Jackson Connect.
Telephone - View Tips
Topics Included:
- No dial tone.
- Static in phone lines.
- Help setting up voicemail service.
- Using features and service codes.
- Guide to Your Telephone Service
Customer Service
- Questions about my bill.
- To speak with a customer service representative, please call Jackson Energy Authority at 731-422-7500.
- Learn more about how to read your broadband bill.
- Moving? Need to transfer services?
- Use the Transfer Services Form to notify Jackson Energy Authority of your request to transfer utility or broadband services to a new address.
- Or, you can call Jackson Energy Authority at 731-422-7500 to speak with a customer service representative.
Need Help with Utility Services?
Learn more about non-emergency problems for Electric, Natural Gas, Propane, Water or Wastewater services.
