Having a Problem?

Remember that if you are experiencing an emergency, call 911. If you are experiencing a power outage, gas emergency or water emergency call 731-422-7500 immediately to report it.

Contact Us

Helpful Tips for Broadband Services:

TV - View Tips

Topics Included:

• TV service is out.
• TV displays tiling on channels instead of clear picture.
• TV is showing "Temporarily off air."
  • Please call 731-422-7500 to report the problem to Jackson Energy Authority.
• Trouble with TiVo®/Cable box
• Remote codes and programming my remote.
• TV Everywhere account setup/sign-in.
• VUIT/TiVo account setup/sign-in

Internet - View Tips

Topics Included:

• No connection.
• Reset password for wireless router.
• EPlus.net email setup or password reset.
  • If you need assistance with new account activation or account management, please call Jackson Energy Authority at 731-422-7500.
• How to connect to free public Wi-Fi, EPlus Jackson Connect.

Telephone - View Tips

Topics Included:

• No dial tone.
• Static in phone lines.
• Help setting up voicemail service.
• Using features and service codes.
• Guide to Your Telephone Service

Customer Service

• Questions about my bill.
  • To speak with a customer service representative, please call Jackson Energy Authority at 731-422-7500.
  • Learn more about how to read your broadband bill. 
• Moving? Need to transfer services?
  • Use the Transfer Services Form to notify Jackson Energy Authority of your request to transfer utility or broadband services to a new address.
  • Or, you can call Jackson Energy Authority at 731-422-7500 to speak with a customer service representative.

Need Help with Utility Services?

Learn more about non-emergency problems for Electric, Natural Gas, Propane, Water or Wastewater services.