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Learning Center

Welcome to the EPlus Broadband Learning Center! Search or browse topics to learn more about our cable tv, internet and telephone services. Search results include a customer category and service icon(s) in a color-coded bar to help indicate the section where the topic can be found within the website. Explore these sections of our website for even more helpful information.

  Helpful Tip: To search topics or use the advanced search feature, keywords must be entered.​



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Business Start Services Test

Cable, internet, telephone, and hosted PBX for your business.

Business | Support
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Services Offered - Business

Cable, Internet, Telephone and Hosted PBX services available for your home.

Residential
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Services Offered - Residential

Cable, Internet and Telephone services available for your home.

Support
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Mail

Use the envelope enclosed with your bill to drop your utility bill payment in the mail.

Support
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Telephone

Call Jackson Energy Authority and follow voice prompts from the voice response menu to pay by telephone.

Support
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QR Codes

Pay your utility bill with just a snap of handy QR codes printed on your utility bill.

All Services
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Customer Centers

Payments can be made at two customer center locations via a friendly cashier, the drive-thru or a self-service kiosk.

All Services
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Online & Mobile

Paying your utility bill online or via your mobile device is a convenient, time-saving method.

All Services
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How to Read Your Bill

View a sample bill with broadband services and descriptions.

Customer Service Chat